Internet Banking is a facility that allows MauBank Ltd customers a means to perform banking transactions at MauBank Ltd over the internet through the Bank’s secure website.
Customers may conduct transaction at any time and anywhere. It’s virtually a 24 hours a day and 7 days a week service
With Internet Banking you can conduct your banking transactions from the comfort of your home.
Internet Banking provides a comprehensive range of online transactions and information that can help you better manage your finance.
• Check your account balance
• View your recent transactions
• Transfer within MauBank Ltd and to other banks
• View your past 6 months statement
• Change your Internet Banking password
• Service Requests
• Check interest rates and foreign currency rates for FCY to MUR transfers
• Scheduled Transfers
• Manage your limits for money transfers
You do not need to pay any charges to sign up the Retail Internet Banking. Charges will apply for corporate users.
Go to any MauBank Ltd Branch to complete application form.
An acknowledgement letter will be sent to you accompanied with your User Id, Login Password and Transaction Password. You have to sign-on the acknowledgement receipt and return it to one of our branches. If you do not receive any letter from the Bank within 2 weeks, you will have to call at the Bank or on our Hotline 404 0330 for inquiry.
The MauBank Ltd Internet Banking Services is available 24 hours a day, 7 days a week;
however some transactions made outside working hours will be processed the next working day.
Hotline Service will be available during working hours.
However customers can send a mail to ebanking@maubank.mu in case of any query.
An Internet Banking staff will contact the customer on the next working day.
• A Computer with Internet Connection
• Internet Explorer, Mozilla Firefox, Safari and Google Chrome. (Latest versions)
• Screen resolution: 1024 x 768 ( with 800 x 600 resolution users should still be able to view all content, but vertical and horizontal scroll bars may need to be used)
• Make sure that cookies are enabled on your PC
Yes, as long as you have internet connection, login credentials and your MauBank Ltd internet banking security token.
To register yourself as MauBank Ltd Internet Banking user, you must have at least one type of account at MauBank Ltd. It could be Current, Savings, or Term deposit.
Registration may be accomplished by visiting the MauBank Ltd Branch maintaining your account or coming to the nearest MauBank Ltd Branch, and filling our Internet Banking Application Form. This process will require proof of account ownership and proof of identity.
No. You will need to setup the service yourself in order to protect your account security.
You cannot change your username but you can always change your Login password or your Transaction Password anytime by going to the Personal Preferences tab and clicking on the change password link.
In order to activate your Internet Banking account, you need to sign and return the acknowledgement receipt sent to you along with your pin. The Bank will enable your Internet Banking account and you will be informed about the activation by phone.
If you have forgotten your password, you should make a request for a new one. The Bank will generate a new password and will send same by post.
You may get assistance or contact us by:
• Calling our Customer Service Hotline on (230) 404 0330
• Emailing us on ebanking@maubank.mu
The internet banking system has an automatic time out session of 10 minutes, that is the system will automatically log you out upon 10 minutes inactive period.
In such case, you need to close the existing browser session, open a new browser session and log in again.
The Security Token is a small, key-ring size, digital code generator provided to Internet Banking Customers;
once activated you will need to use the Security Token when you logon and transact through Internet Banking.
• The Security Token solution has been selected by MauBank Ltd as it is the technology that best meets our customers’ need for flexibility and portability, and our business volume requirements.
• The Security Token meets industry best practice for Two Factor Authentication Standards, while providing the following benefits to you.
• The Security Token itself generates the Security Code. As there is no dependency on a third party for Security Code generation or transmission, our customers do not rely on another third party’s service standard to access Internet Banking.
• The generation of the Security Code is not dependent on capacity constraints, signal availability or geographical location of our customer.
• The Security Token is small, light and portable. It can be used on Internet-enabled terminals and does not require any downloads, setups or system adjustments
Security for customer is always the priority of MauBank Ltd. The Security Token serves to protect you from the potential internet risks while using Internet Banking.
You need to request for a token when applying for the Internet Banking Service to the bank. Upon token registration, you will be informed where to collect same.
A Security Code is a single use time-sensitive password generated by the Security Token. The Security Code is to be used together with Username and Password when accessing Internet Banking. It will also be required for transactions made in Internet Banking
To protect your information, your Internet Banking service will be disabled if you enter more than 10 incorrect token numbers. This feature acts as a fraud deterrent as well.
Yes, if you typically use our online services from more than one location, we suggest that you make it a habit to bring the Security Code with you when you travel. This is the reason the Security Token has been designed to be small, light and portable.
No, the Security Token cannot be shared between different Internet Banking customers. Each Internet Banking customer will receive one Security Token which will be associated with his user.
You may view your account history up to 180 days from today.
Reasons why your account does not appear might be:
• Your account is closed
• You might have given special restriction instruction for your account
You can make transfers to any of your accounts provided you have access to transact on the account and that it is active.
You have the option to select between the following:
RETAIL
• Daily limit of Mur 25,000
• Daily limit of Mur 50,000
• Daily limit of Mur 100,000
• Daily limit of Mur 250,000
• Daily limit of Mur 500,000
CORPORATE
• Default daily limit of Mur 5,000,000
• Transfers within MauBank accounts are effective immediately, provided funds are available at the time of the transfer.
• Transfer To Other Local Banks - Your MauBank account will be debited immediately and the Other Local Bank Account will be credited on the same day
provided transaction is done before cut off time(14hr00). Transfers submitted after cut off time will be processed on the next working day.
To make the transaction at a later date pre defined by you (thus you need to indicate the exact working day you want us to make the transaction).
Below transactions are possible:
• Transfer between same Foreign Currency .
• Tranfer from Foreign Currency to Mauritian Rupee.
However transfer from Mauritian Rupee to Foreign Currency is not possible.
For Microsoft Internet Explorer, you can check whether 256-bit SSL is being used in the following way:
• Move your mouse over the “Security Lock Icon”. A tool tip of ‘SSL Secured (256-bit)’ should pop up if you are connected using 256 Bit SSL.
MauBank Ltd © 2016. All Rights Reserved